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Find your service contracts

 

Depending on your needs, you can choose between a Gold, Silver, or Bronze service contract for our most popular instruments. 
Annual maintenance could be all you need, or maybe you wish to have the security of fast repairs at no additional charge. 
We have a fast response time and prioritized service to minimize any downtime you may have.

 

If we do not have a pre-existing service contract for the type of instrument you are looking for, we will set up a custom solution for you.
You can request a non-binding contract offer.

 

Request a contract offer

 

 

 

Bronze Contracts

 

For laboratories who use their instrument periodically.


One on-site annual maintenance visit performed according to specific instrument Service Manual, including:

 

  • Basic cleaning of instrument
  • PM service kit, where applicable
  • System Test
  • Performance test (accept criteria: according to manufacture specifications)
  • Labor and travel costs related to on-site inspection within defined Service Area

 

Technical support by phone and email

Prioritized response on emergency calls


 

 

Silver Contracts

 

For laboratories who use their instrument on a regular basis and require good financial security of operational costs.

 One on-site annual maintenance visit performed according to specific instrument Service Manual, including:

 

  • Basic cleaning of instrument
  • PM service kit, where applicable
  • System Test
  • Performance test (accept criteria: according to manufacture specifications)
  • Labor and travel costs related to on-site inspection within defined Service Area

 

Two additional repair visits within the contract period, including:

  • Labor and travel costs within defined Service Area


48 hours response time on emergency calls from time of service request

Technical support by phone and email

Discount on spare parts for repair (discount varies depending on the type of instrument)

 

Gold Contracts

 

For laboratories who use their instrument on a daily basis and require maximum financial security of operational costs.

One on-site annual maintenance visit performed according to specific instrument Service Manual, including:

 

  • Basic cleaning of instrument
  • PM service kit, where applicable
  •  System test
  •  Performance test (accept criteria: according to manufacture specifications)
  •  Labor- and travel costs related to on-site inspection within defined service area

 

Unlimited repair visits within the contract period, including:

  • Labor- and travel costs within defined service area
  • Spare parts for repair


48 hours response time on emergency calls from time of service request

Technical support by phone and email    
 

 

 

Terms and conditions apply for service contracts.