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Quality Assurance Policy





Background

AH diagnostics has since 1986 been an established supplier to customers within the life science and diagnostics market in the Nordic countries. The headquarter is located in Aarhus, Denmark with a sales office in Copenhagen and subsidiaries in Sweden, Finland and Norway. The company works as a Nordic distributor with local expertise and represents a broad variation of quality suppliers from different countries.  
AH diagnostics will be the customer's preferred solutions and service provider of scientific and laboratory equipment, life science, consumables, regents and laboratory products. 

 

1. Quality

AH diagnostics shall secure optimal quality in the work we perform. We use SOPs (Standard Operation Procedures), for all significant processes within the company, as a base for our quality assurance.
These SOPs are an important part in our process for ISO certification, which started March 2019 with the support of an ISO certified supporter.
AH diagnostics has employed an extra person to be responsible for the processes necessary for the certification and for follow up.

 

2. Quality assurance

t AH diagnostics we ensure quality by striving to meet the expectations and needs of all interested parties. 
We operate in all we do with respect for quality, the environment and the working environment by ensuring 
Objective quality is prioritized in accordance with customer requirements, terms of business, statutory and regulatory requirements and the professional requirements of standards and we act according to all safety requirements. 
To ensure the quality required by our customers all major suppliers are onboarded, and reviewed, to ensure compliance. 
Based on our experience, we further develop our processes and standardized working methods through an agile design process, supported by digital platforms throughout the value chain and integrated into our Business Management System.  
Organizational quality is a part of our genome and is included in our managerial and administrative procedures. 
As AH diagnostics delivers a high level of knowledge and guidance’s to customers it is required that: 

  • All employees’ skills are constantly developed via internal and external training.
  • Knowledge sharing teams are put in place across all functions
  • Our employees and subcontractors are skilled, possess proven, solid experience and are instructed in AH diagnostics applied by principles, methods, technologies, ethics and procedures.

Customer experienced quality is ensured by including customer surveys and interviews as a frequent part of our customer communication and strategic goals.  
Sustainable consciousness through an integrated ESG organization, combined with registration on the Ecovadis Platform. 

 

3. Ethics

AH diagnostics is operating under a high professionalism and high ethical standard. 
It is a prerequisite that the company's employees in the work as external advisers show a high degree of seriousness and professionalism, so that the customer has confidence and assurance that the advice is competent and ethically sound. 
The internal and external operations are guided by our values: 

Respect: 

  • Loyalty towards colleagues, customers and business partners.
  • Care, share and recognize.
  • Accept individual difference.


Professionalism: 

  • Align expectations.
  • Follow the highest ethical and moral codex.
  • Add value to interactions.


Trust: 

  • We do as we say.
  • Sustain integrity.
  • Transparency in our actions.

 

4. Risk Management  

At AH diagnostics, we will proact to manage risks to ensure continued growth in our business and to protect our customers, employees, partners, activities, the environment and our reputation.  

This means that we will ensure that:  

  • All agreements and changes to orders and contracts are documented.
  • All orders are progressed and documented uniformly.
  • There are written procedures or instructions for all processes that are critical to achieving the desired quality of the order and service processes.
  • Established procedures are effectively implemented.
  • Management and employees have a consistent understanding of process management, order handling and documentation of quality.

 

 

In the event of a non-conformity AH diagnostics has a procedure in place to handle any issue of the non-conformity in respect of ISO9001, ISO14001 and ISO45001.