We offer service solutions to fit any lab and need - no matter if you want a full-service contract, preventive maintenance check, or an on‑demand service option. You can even get a customized service agreement if you do not find what you are looking for.
Learn about the different service types below.
Depending on your needs, you can choose between a Gold, Silver, or Bronze service contract for our most popular instruments. Annual maintenance could be all you need, or maybe you wish to have the security of fast repairs at no additional charge. We have a fast response time and prioritized service to minimize any downtime you may have.
If we do not have a pre-existing service contract for the type of instrument you are looking for, we will set up a custom solution for you.
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Did you not find the solution you were looking for?
We are happy to provide a custom solution that fits your exact need for service or maintenance,
and we have spare parts readily available.
Regular maintenance ensures that your instrument performs the way it should. Preventive maintenance (PM) or a Performance Check (PC) will ensure that your instrument delivers accurate results at any given time. It helps prolong your instrument's life time, minimize downtime, and reduce the need for emergency service repairs.
We follow the manufacturer's protocols when performing PM and PC, and depending on the type of instrument, it includes cleaning and system test, validation and verification with calibrated service tools and necessary software updates. It depends on what instrument you have.
We offer preventive maintenance checks either as part of our service agreements or as a single service visit.
